Small, and even large companies, frequently find it difficult to contact potential new supplier partners.  This is a particular problem for some small companies attempting to get their new business started or wishing to expand.

However there are companies who provide exemplary customer service and work hard to meet customer needs. The following is a list of these companies that provide exemplary customer service in the ice cream sector.

 Flavour companies

Frey & Lau GmbH

Frey & Lau is a manufacturer of essential oils, flavours and fragrances. Their flavours are extensively used in ice cream and water ices. Customer service available through their UK distributor is exceptional.


Sweeteners, starches, cocoa and chocolate, hydrocolloids


Cargill is a large global company. Their UK Food Ingredients staff provide exemplary customer service.