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Lumpy, grainy, syneresis problems in fat-free, natural biopot yogurt

I purchased one pot of fat-free-natural yoghurt produced by a major dairy company from the Asda supermarket in Cookstown a few days ago. I opened it this lunchtime today (12th June). It had a use before date of the 24th June 2014 (see below).

 

1.sell-by Lumpy, grainy, syneresis problems in fat-free, natural biopot yogurt

 

 

I noticed the lumps, clumps of curd on the lid immediately. See below.

 

2.lid-inside Lumpy, grainy, syneresis problems in fat-free, natural biopot yogurt

 

Looking at the inside of the container the top part of the yoghurt was less viscous than the bottom, syneresis was starting and grains/lumps/nodules were clearly visible.

 

The grains / nodules can be clearly seen on the spoon images below.

 

3.spoonful Lumpy, grainy, syneresis problems in fat-free, natural biopot yogurt

 

 

 

4.empty-spoon Lumpy, grainy, syneresis problems in fat-free, natural biopot yogurt

 

It is always interesting to see how companies respond to problems. No one answered the contact phone number given on the carton. I also completed a web form on the company website and attempted to contact their PR company using the information on their website. The contact information was not correct however I managed to get the correct information from their website.  I eventually got a response of sorts from the website form.

 

This is the second time in a month that I have bought a stirred yoghurt with this fault. The first time was from a local company in Northern Ireland and it was a natural yoghurt made with whole milk.

 

 

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info_icon Lumpy, grainy, syneresis problems in fat-free, natural biopot yogurt