Small, and even large companies, frequently find it difficult to contact potential new supplier or service partners. This is a particular problem for some small companies attempting to operate testing laboratories.

However, there are companies who provide exemplary customer service and work hard to meet customer needs. The following is a list of these companies that provide exemplary customer service in the laboratory service area.

 Customer Services Technical Support. Intertek Food (UK) Ltd.

Intertek Food (UK) provide laboratory testing facilities for food companies. Their UK customer service is very good and their staff are very aware of the limitations of microbiological analysis and explain these limitations clearly to customers e.g they inform customers that generic E. coli  testing may not identify pathogenic variants and offer PCR based tests. Not all companies offering microbiological testing do this.

Intertek Food (UK) Ltd.

The Old Mill, Oxford Road, Stoke-on-Trent, ST6 6QP

Tel: 01782 822355

Technical Support. Biomerieux Co Uk

This company provides microbiological and diagnostic reagents and test kits for use in laboratories. Their Irish / UK technical representative, Conor Hynes, provides excellent support to testing laboratories large and small and is particularly well informed of impending EU legislation concerning pathogen testing.

Biomerieux Co UK.

Grafton Way, Basingstoke,Hampshire, RG22 6HY

Tel: +353 (0) 18261555 | Fax: +44 (0) 1256 816 863